SavvyTouch customers get answers instantly
Product used: AI Chatbot · Website support
SavvyTouch
Auckland, New Zealand
Overview
SavvyTouch was fielding a steady stream of website questions about products, shipping, and returns. The team wanted faster answers for customers and fewer repetitive emails.
Approach
We trained an AI chatbot on FAQs, policy pages, and product details. The bot greets visitors, answers common questions, and captures details for anything that needs a human follow‑up.
Outcome
Customers now get instant answers around the clock. The team spends less time replying to generic queries and more time helping customers who are ready to buy or need personalised support.
“We get a lot of inbound questions from our website. After adding the chatbot, our customers are now getting all their questions answered instantly.”
Want faster answers on your site?
See how an AI chatbot can handle FAQs and route qualified enquiries.