Security, privacy, and reliability first
We run on AWS EC2 in Sydney with encryption at rest on the server and HTTPS/TLS in transit. Clear controls and a “no surprises” approach to AI governance.
Infrastructure & data protection
Practical, transparent controls that reflect how we operate today.
AWS EC2
The EnvokeAI platform is hosted on AWS EC2 in Sydney for reliability and low latency.
Encryption
Data is encrypted at rest on the EC2 server. All connections to the platform use HTTPS/TLS for encryption in transit.
Customer control
Control your workspace and who has access. We can delete workspace data on request. Get in contact for with the team.
Model transparency
Answers can be traced back to the underlying knowledge base documents you provide, with optional redaction before training.
Support & escalation
How we work together once you’re live.
Success manager
Talk to a real person to help with optimisation, training, and reporting.
In‑app support
Use the built‑in support ticket system for urgent updates, questions, and change requests.
Transparent roadmap
Product briefings and early access feature rollouts for customers with bespoke needs.