These terms set out the conditions under which EnvokeAI provides services.
EnvokeAI provides AI agents, integrations, reporting, and related services as described on our website or in your Statement of Work. Service levels, onboarding, and support arrangements may vary by plan and are outlined in your subscription or contract. We may update or enhance the services from time to time, provided such changes do not materially reduce functionality.
You agree to provide accurate and up-to-date information when creating your account or using the services. You are responsible for the content you upload (including documents, FAQs, scripts, or API keys) and must ensure you have the necessary rights or licences to use that content. You agree to comply with all applicable laws, including privacy, telecommunication, and consumer protection regulations. You are also responsible for ensuring that your end users use the services in a lawful manner.
Fees are charged monthly or annually as set out in your plan or invoice. All amounts are quoted in New Zealand dollars and exclude GST unless stated otherwise. Payment is due within 14 days of the invoice date unless otherwise agreed in writing. If payment is late, we may suspend access to the services until payment is received in full. Subscription fees are non-refundable except as required by law.
EnvokeAI retains ownership of all intellectual property rights in the platform, software, and documentation. You retain ownership of the content and data you provide, including documents, transcripts, and API keys. By uploading or connecting content, you grant us a limited licence to use it solely for the purpose of providing the services. We will not use your content for any other purpose without your consent.
Our handling of data is set out in our Privacy Policy. You remain the controller of your data. We act as a processor in providing the services and apply appropriate security and compliance measures to protect it. You are responsible for ensuring that your use of the services complies with applicable privacy laws, including the New Zealand Privacy Act 2020.
To the maximum extent permitted by law, our liability for any claim relating to the services is limited to the total fees paid by you in the 12 months preceding the claim. We are not liable for indirect, incidental, or consequential losses, including lost profits, lost data, or business interruption. Nothing in these terms excludes liability that cannot be excluded under New Zealand law.
These terms commence on the date you first access the services and continue until terminated. You may terminate your subscription with 30 days’ written notice after any initial minimum term. We may suspend or terminate access immediately if you breach these terms, fail to pay fees, or misuse the services. Upon termination, we will assist with data export and delete your data from our systems within a reasonable timeframe, unless retention is required by law.
These terms are governed by the laws of New Zealand, and any disputes will be subject to the exclusive jurisdiction of the New Zealand courts. If any part of these terms is held invalid, the remainder will continue in full force. Our failure to enforce a right under these terms does not constitute a waiver. These terms, together with your Statement of Work or subscription plan, form the entire agreement between you and EnvokeAI.
If you have any questions about these terms, please contact us at [email protected].