Adding a helpful conversational assistant to your BigCommerce shop is one of the fastest ways to answer customer questions, lift conversion rates, and reduce support emails. In this guide, we’ll show you exactly how to set up an AI chatbot with EnvokeAI’s AI Chat Agents platform. No coding, no lengthy integrations, and no overseas call centres, just a clear path from signup to live chat in under ten minutes.

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Why BigCommerce Merchants in Aotearoa Benefit from an AI Chatbot

BigCommerce already gives Kiwi retailers a rock-solid e-commerce foundation. An AI chatbot makes that experience even better:

• Round-the-clock service: Shoppers can get answers while you sleep, including public holidays.
• Fewer abandoned carts: Personalised prompts help visitors find the right product or shipping option.
• Effortless lead capture: Collect email addresses and phone numbers during natural conversations.
• Lower support load: Routine questions about sizes, delivery timeframes, or returns policies are handled instantly.

Because EnvokeAI is based in New Zealand, your data stays local and support is in the same time zone.

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Meet AI Chat Agents by EnvokeAI

AI Chat Agents lets any BigCommerce store owner build and manage a chatbot without technical stress:

• No-code interface: Drag and drop to customise colours, fonts, and avatars.
• Knowledge base training: Upload PDFs, paste text, or point to URLs so the bot speaks with authority.
• Live conversation view: See every chat in real time and jump in when a human touch is needed.
• Hosted in NZ: Fast response times for your local audience.

Let’s walk through the full setup.

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Step 1: Create Your EnvokeAI Account

• Visit envokeai.co.nz/service/ai-chat-agents and choose Get Started.
• Enter your email and a secure password.
• Confirm your email address to open the dashboard.

No credit-card details are required until you pick a plan.

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Step 2: Select a Plan

Each subscription includes unlimited page views, brand customisation, and full conversation history. Plans scale by monthly chat volume, so choose the tier that matches your traffic. All prices are listed in New Zealand dollars and GST is included.

Tip: If you are unsure which tier to select, start with the Lite plan; you can upgrade later with a single click.

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Step 3: Build Your Chatbot

In the dashboard, choose Create Chatbot and follow the guided wizard. Here’s what you’ll need to enter:

• Bot name: A friendly label shoppers will see, e.g. “Kiwi-Help”
• Avatar: Upload a logo or mascot PNG (128 × 128 px works well)
• Colours: Match your BigCommerce theme for a seamless look
• Business info: Opening hours, shipping cut-off times, return policy
• Knowledge base: Upload your FAQ PDF or paste product descriptions

Sample Greeting Script:

Kia ora 👋 I’m here to help you find the right gear. Ask me anything about sizes, delivery times, or current promos.

Copy the script above into the Welcome Message field to greet visitors with a local touch.

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Step 4: Embed the Chatbot in Your BigCommerce Store

• In AI Chat Agents, open Installation and click Copy Embed Code.
• Log in to your BigCommerce admin and go to Storefront > Script Manager.
• Choose Create a Script and paste the code in the Footer location so it appears on every page.
• Save and publish.
• Refresh your storefront; a chat bubble should appear in the bottom corner. Click it to start a test conversation.

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Step 5: Optimise for Conversions

Now that the bot is live, use these quick wins to lift sales:

• Discount triggers: Add a rule that offers a small voucher when a customer asks about price or shipping.
• Product carousels: Train the bot with your top sellers so it can recommend items with images and links.
• Exit-intent nudge: In Settings, enable the pop-up when a user moves the cursor toward the browser tab close icon.

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Step 6: Monitor and Improve

From the Conversations tab you can:

• Review chat transcripts to spot unanswered questions.
• Update the knowledge base to plug any gaps.
• Tag high-value leads and sync them to your CRM with a one-click Zapier integration.

We recommend a weekly check-in during the first month, then monthly once the bot’s accuracy stabilises.

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Free Setup Checklist

Keep this handy as you work:

• Account created
• Plan selected
• Branding assets ready (logo, colours)
• FAQ document uploaded
• Embed code installed in Script Manager
• Test chat completed on desktop and mobile
• Conversion triggers enabled
• First performance review scheduled

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Final Thoughts

BigCommerce gives you the storefront. EnvokeAI gives you the conversation layer that turns browsers into buyers. With local hosting, clear pricing in NZD, and support from a team that understands the Kiwi market, there is no easier way to add smart automation to your e-commerce business.

Ready to try it?
Sign up for AI Chat Agents today and have your chatbot welcoming shoppers before your next coffee break.